Helpdesk and dispatching service
Direct access to user support to process service requests
Helpdesk assistance during office hours
Ticket opening by phone or e-mail
Critical Ticket escalation towards the intervention team when necessary.
Regular montioring of backup status(optional)
Monitoring of services and applications (Monitoring EVOK) with Helpdesk notifications
Ticket management by our CRM tools
On-call service optional up to 24/7
Planned on-site interventions
A schedule of planned on-site inspections is defined at the beginning of each contractual period.
Planned visits are carried out during office hours
Visits outside of office hours are possible on request, according to current rates
Coordination with IT departments or internal client manager
Annual review with company direction
Periodic checks on network infrastructure and servers
Application of the necessary patches on MS Windows services
Validating and enforcing security updates
Checking and applying the necessary corrections to the Antivirus
Visual inspection of harddrives and power supply units.
Control of scheduled tasks and automatic restart
Adaptation or configuration upon customer request