Support à distance : TeamViewer
TeamViewer est un module compact qui s'exécute sur votre ordinateur et permet au service technique d'EVOK de vous dépanner à distance

NETPRO MAINTENANCE CONTRACT

À-la-carte (pay-per-use) outsourcing contract, with planned interventions and SLA
Planned or on-demand services
Response times according to SLA
On-site or remote assistance
Preventive and curative maintenance
Regular and planned on-site presence
Surveillance and monitoring 24×7

IT MAINTENANCE
COMPARATIVE TABLE

Entrust the maintenance of your IT systems to 
professionals.
NetTime
Starting from
1000
CHF
year
Prepayed Credit
Quota of hours of service according to your Support needs in remote maintenance and on-site Access to the helpdesk support
from 3-50 computers
NetGlobal
Starting from
35
CHF
month/station
Prepayed Credit
Annual package based on the inventory and the frequency of preventive maintenance visits
from 15-250 computers
NetPRO
Price
ON REQUEST
CHF/month/station
Package
A la carte services that offer the best compromise between the client's internal IT services and the service company
from 50 computers

INTERVENTION DURING OFFICE HOURS WITH PRIORITY STATUS

Type of intervention: on site or remote assistance
NetTime 1000
Pay
1000,00
Get
1000,00
NetTime* credits
Basic package
Quota of hours of service according to your Support needs in remote maintenance and on-site Access to the helpdesk support
NetTime 2000
Pay
2000,00
Get
2100,00
NetTime* credits
5% OFF
Quota of hours of service according to your Support needs in remote maintenance and on-site Access to the helpdesk support
NetTime 4000
Pay
4000,00
Get
4300,00
NetTime* credits
7.5% OFF
Quota of hours of service according to your Support needs in remote maintenance and on-site Access to the helpdesk support
NetTime 10000
Pay
10000,00
Get
11000,00
NetTime* credits
10% OFF
Quota of hours of service according to your Support needs in remote maintenance and on-site Access to the helpdesk support
NetTime 20000
Pay
20000,00
Get
22500,00
NetTime* credits
12.5% OFF
Quota of hours of service according to your Support needs in remote maintenance and on-site Access to the helpdesk support
Legend:
- Included
- Optional
- Not Included / Unavailable
Comparative table
of IT maintenance offers
NetTime
NetGlobal
NetPRO
Contract type
Prepayed Credit
Package
Package or monthly statement
Proactive maintenance
intervention on demand
Windows / Linux
according to contract
Recommended IT infrastructure size
3-50 computers
15-250 computers
From 50 computers
Billing
Prepaid
annual or semi-annual
annual or semi-annual
Monitoring the evolution of your infrastructure
Assistance with IT budget management
Monitoring with tickets opening
according to contract
Monitoring with tickets opening
according to contract
according to contract
External data backup
according to contract
according to contract
according to contract
Contract period
max 24 months
min. 12 months
min. 36 months
License administration and monitoring
preferential rate invoicing
preferential rate invoicing
Installation of new equipment or software
Debited from credits
preferential rate invoicing
preferential rate invoicing
Follow-up and advice “management review”
Debited from credits
Backups checking
weekly
weekly
Access to the 8×5 telephone and email helpdesk
includes 8×5
includes 8×5
includes 8×5
Helpdesk response time
direct access
according to contract
according to contract
Critical incident response time
intervention 4 hours
intervention 2 hours
intervention 2 hours
Response time for normal incidents
intervention D+1
intervention 4 hours
intervention 4 hours
First responders 24/7
according to contract
according to contract
Installation of new equipment or software
Debited from credits
preferential rate invoicing
preferential rate invoicing

Choose content tab what you want to see:

Description
Services
Features
Comparative table

ASIGRA FOR MICROSOFT 365

Microsoft offers a wide range of powerful Microsoft 365 (Office 365) services, but a complete backup of your 365 data, is not one of them.

By choosing a 365 backup solution from EVOK, you protect your Microsoft 365 (Office 365) data from damage, allowing you to quickly recover deleted data.
Backup and data retention included in Microsoft 365 contracts (source Microsoft July 2020)
Up to 30 days retention for Microsoft 365 Exchange
Retention 93 days for Microsoft 365 SharePoint and OneDrive
Retention de 1 day for Microsoft 365 Teams
For all recovery operations, it is necessary to contact Microsoft support services or to execute PowerShell commands.
According to a recent report by Enterprise Strategy Group, one in four companies do not think they need to back up Microsoft 365.

Services, applications and third party services, as well as equipment or products offered through services may be unavailable from time to time, may be available for a limited time, or may vary depending on your region or device. If you change the location associated with your Microsoft account, you may need to re-appropriate equipment or applications that were available and paid for in your former location.

We strive to keep the services up and running; however, all online services are subject to occasional interruptions and outages, and Microsoft is not responsible for any interruptions or losses you may experience as a result. In the event of a failure, you may not be able to recover your content or the data you have stored. We recommend that you regularly back up your content and data that you store on the services or that you store using third-party applications and services.
Information taken from:
https://www.microsoft.com/en-us/servicesagreement
(Chapter 6 : the availability of the service)

PRESTATIONS INCLUES:

Helpdesk and dispatching service
Direct access to user support to process service requests
Helpdesk assistance during office hours
Ticket opening by phone or e-mail
Critical Ticket escalation towards the intervention team when necessary.
Regular montioring of backup status(optional)
Monitoring of services and applications (Monitoring EVOK) with Helpdesk notifications
Ticket management by our CRM tools
On-call service optional up to 24/7
Planned on-site interventions
A schedule of planned on-site inspections is defined at the beginning of each contractual period.
Planned visits are carried out during office hours
Visits outside of office hours are possible on request, according to current rates
Coordination with IT departments or internal client manager
Annual review with company direction
Periodic checks on network infrastructure and servers
Application of the necessary patches on MS Windows services
Validating and enforcing security updates
Checking and applying the necessary corrections to the Antivirus
Visual inspection of harddrives and power supply units.
Control of scheduled tasks and automatic restart
Adaptation or configuration upon customer request

Universal access

With our Citrix XenApp / XenDesktop platform you can access your applications anywhere in the world and find them in the same state as when they were last used on another device.

NetScaler Gateway

Citrix NetScaler Gateway incorporates SSL VPN encryption technology and granular access control over user connection conditions.

Secured access

All your accesses are encrypted with AES 256. A double authentication with verification by unique password (token) is also offered as an option.

Compatible with all equipment

You can access your business applications from any location and equipment: workstation, laptop, tablet, phone, windows, linux, mac, android, ios

New feature HDX

With HDX compression technology, Windows applications appear to be native to your terminal. It is possible to watch videos, use your webcam or participate in online meetings.

Flexible solution on demand

Our Citrix platform is flexible and adapts to your needs. For starters, you can host a single app and then envision more users or more apps in an easy way.
Legend:
- Included
- Optional
- Not Included / Unavailable
Comparative table
of IT maintenance offers
NetTime
NetGlobal
NetPRO
Contract type
Prepayed Credit
Package
Package or monthly statement
Proactive maintenance
intervention on demand
Windows / Linux
according to contract
Recommended IT infrastructure size
3-50 computers
15-250 computers
From 50 computers
Billing
Prepaid
annual or semi-annual
annual or semi-annual
Monitoring the evolution of your infrastructure
Assistance with IT budget management
Monitoring with tickets opening
according to contract
Monitoring with tickets opening
according to contract
according to contract
External data backup
according to contract
according to contract
according to contract
Contract period
max 24 months
min. 12 months
min. 36 months
License administration and monitoring
preferential rate invoicing
preferential rate invoicing
Installation of new equipment or software
Debited from credits
preferential rate invoicing
preferential rate invoicing
Follow-up and advice “management review”
Debited from credits
Backups checking
weekly
weekly
Access to the 8×5 telephone and email helpdesk
includes 8×5
includes 8×5
includes 8×5
Helpdesk response time
direct access
according to contract
according to contract
Critical incident response time
intervention 4 hours
intervention 2 hours
intervention 2 hours
Response time for normal incidents
intervention D+1
intervention 4 hours
intervention 4 hours
First responders 24/7
according to contract
according to contract
Installation of new equipment or software
Debited from credits
preferential rate invoicing
preferential rate invoicing

Options monitoring

Monitoring and preventive surveillance of your IT equipment
Package 1
FROM
96
CHF
month
1 to 5 hosts(IP) monitored
Package 1
FROM
480
CHF
month
6 to 10 hosts(IP) monitored
Package 1
FROM
1056
CHF
month
11 to 20 hosts(IP) monitored
Package 1
FROM
1920
CHF
month
More than 20 hosts (IP) monitored

WE ARE PROUD TO COUNT

YOU AMONG OUR CUSTOMERS

Don’t hesitate to contact us for an appointment 
or a personalised offer.

SECURED DATACENTERS BASED IN SWITZERLAND

EVOK operates its services in Switzerland, with 3 Datacenters 70 km away, in a completely secure environment allowing EVOK to provide full guarantees upon hosting of critical applications.

EVOK IN A FEW WORDS

company founded in 1998
Specialising in IT installation, security and maintenance since 1998, EVOK supports the development of companies by offering them IT solutions adapted to their size and structure.
3 DATACENTERS
Tier III+ and Tier IV Datacenters designed with a 100% green power, Green IT perspective and ISO 14064 certified Redundant air conditioning using Free Cooling.
24/7 Monitoring
Swiss Secured Datacenters
VMware ESX Virtualized Infrastructure
365 x 7 x 24 Operating Period
SAN Hitachi Storage

DEDICATED VSERVERS CONFIGURATIONS

Choose your server and configure options
VSERVER B-CLASS
41
CHF
month
No data replication (1 DC)
from 100 GB
SAN SAS / NLSAS storage
1 to 128 GB of RAM
Intel Xeon E5 v3
2.6GHz Base Frequency
Inexpensive Option for Low Usage Workloads
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup
MEILLEUR CHOIX
VSERVER D-CLASS STD
57
CHF
month
Local redundant storage (1 DC)
from 100 GB
SAN SSD / FMD storage
1 to 128 GB of RAM
Intel Xeon Scalable 2nd Gen
4.0 GHz Turbo Boost Technology
Recommended for Heavy Workloads
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup
VSERVER D-CLASS ADV
85
CHF
month
Geo + local redundant storage (2 DC)
from 100 GB
SAN SSD / FMD storage
1 to 128 GB of RAM
Intel Xeon Scalable 2nd Gen
4.0 GHz Turbo Boost Technology
Georeplicated, Recommended for Heavy Workloads
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup
VSERVER N-CLASS
120
CHF
month
No data replication (1 DC)
from 100 GB
Local SSD Storage
1 to 128 GB of RAM
Intel Xeon E5 v3
2.6GHz Base Frequency
Recommended for Remote Eendering (e.g. Remote CAD)
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup

EVOK Fribourg

Siège principal - Altern8 SA
Rte des Arsenaux 9
1700 Fribourg
Suisse

EVOK Lausanne

Succursale - Altern8 SA
Av. des Baumettes 7
1020 Renens
Suisse

EVOK Genève

Succursale - Altern8 SA
Clos de la Fonderie 17
1227 Carouge
Suisse