Microsoft offers a wide range of powerful Microsoft 365 (Office 365) services, but a complete backup of your 365 data, is not one of them.
By choosing a 365 backup solution from EVOK, you protect your Microsoft 365 (Office 365) data from damage, allowing you to quickly recover deleted data.
Backup and data retention included in Microsoft 365 contracts (source Microsoft July 2020)
Up to 30 days retention for Microsoft 365 Exchange
Retention 93 days for Microsoft 365 SharePoint and OneDrive
Retention de 1 day for Microsoft 365 Teams
For all recovery operations, it is necessary to contact Microsoft support services or to execute PowerShell commands. According to a recent report by Enterprise Strategy Group, one in four companies do not think they need to back up Microsoft 365.
Services, applications and third party services, as well as equipment or products offered through services may be unavailable from time to time, may be available for a limited time, or may vary depending on your region or device. If you change the location associated with your Microsoft account, you may need to re-appropriate equipment or applications that were available and paid for in your former location.
We strive to keep the services up and running; however, all online services are subject to occasional interruptions and outages, and Microsoft is not responsible for any interruptions or losses you may experience as a result. In the event of a failure, you may not be able to recover your content or the data you have stored. We recommend that you regularly back up your content and data that you store on the services or that you store using third-party applications and services.
Direct access to user support to process service requests
Helpdesk assistance during office hours
Ticket opening by phone or e-mail
Critical Ticket escalation towards the intervention team when necessary.
Regular montioring of backup status(optional)
Monitoring of services and applications (Monitoring EVOK) with Helpdesk notifications
Ticket management by our CRM tools
On-call service optional up to 24/7
Planned on-site interventions
A schedule of planned on-site inspections is defined at the beginning of each contractual period.
Planned visits are carried out during office hours
Visits outside of office hours are possible on request, according to current rates
Coordination with IT departments or internal client manager
Annual review with company direction
Periodic checks on network infrastructure and servers
Application of the necessary patches on MS Windows services
Validating and enforcing security updates
Checking and applying the necessary corrections to the Antivirus
Visual inspection of harddrives and power supply units.
Control of scheduled tasks and automatic restart
Adaptation or configuration upon customer request
Universal access
With our Citrix XenApp / XenDesktop platform you can access your applications anywhere in the world and find them in the same state as when they were last used on another device.
NetScaler Gateway
Citrix NetScaler Gateway incorporates SSL VPN encryption technology and granular access control over user connection conditions.
Secured access
All your accesses are encrypted with AES 256. A double authentication with verification by unique password (token) is also offered as an option.
Compatible with all equipment
You can access your business applications from any location and equipment: workstation, laptop, tablet, phone, windows, linux, mac, android, ios
New feature HDX
With HDX compression technology, Windows applications appear to be native to your terminal. It is possible to watch videos, use your webcam or participate in online meetings.
Flexible solution on demand
Our Citrix platform is flexible and adapts to your needs. For starters, you can host a single app and then envision more users or more apps in an easy way.
Legend:
- Included
- Optional
- Not Included / Unavailable
Comparative table
of IT maintenance offers
NetTime
NetGlobal
NetPRO
Contract type
Prepayed Credit
Package
Package or monthly statement
Proactive maintenance
intervention on demand
Windows / Linux
according to contract
Recommended IT infrastructure size
3-50 computers
15-250 computers
From 50 computers
Billing
Prepaid
annual or semi-annual
annual or semi-annual
Monitoring the evolution of your infrastructure
Assistance with IT budget management
Monitoring with tickets opening
according to contract
Monitoring with tickets opening
according to contract
according to contract
External data backup
according to contract
according to contract
according to contract
Contract period
max 24 months
min. 12 months
min. 36 months
License administration and monitoring
preferential rate invoicing
preferential rate invoicing
Installation of new equipment or software
Debited from credits
preferential rate invoicing
preferential rate invoicing
Follow-up and advice “management review”
Debited from credits
Backups checking
weekly
weekly
Access to the 8×5 telephone and email helpdesk
includes 8×5
includes 8×5
includes 8×5
Helpdesk response time
direct access
according to contract
according to contract
Critical incident response time
intervention 4 hours
intervention 2 hours
intervention 2 hours
Response time for normal incidents
intervention D+1
intervention 4 hours
intervention 4 hours
First responders 24/7
according to contract
according to contract
Installation of new equipment or software
Debited from credits
preferential rate invoicing
preferential rate invoicing
Options monitoring
Monitoring and preventive surveillance of your IT equipment
Package 1
FROM
96
CHF
month
1 to 5 hosts(IP) monitored
Package 1
FROM
480
CHF
month
6 to 10 hosts(IP) monitored
Package 1
FROM
1056
CHF
month
11 to 20 hosts(IP) monitored
Package 1
FROM
1920
CHF
month
More than 20 hosts (IP) monitored
WE ARE PROUD TO COUNT
YOU AMONG OUR CUSTOMERS
Don’t hesitate to contact us for an appointment or a personalised offer.
EVOK operates its services in Switzerland, with 3 Datacenters 70 km away, in a completely secure environment allowing EVOK to provide full guarantees upon hosting of critical applications.
EVOK IN A FEW WORDS
company founded in 1998
Specialising in IT installation, security and maintenance since 1998, EVOK supports the development of companies by offering them IT solutions adapted to their size and structure.
3 DATACENTERS
Tier III+ and Tier IV Datacenters designed with a 100% green power, Green IT perspective and ISO 14064 certified Redundant air conditioning using Free Cooling.
